Software . . .Cracking Error Codes in EMS NGPosted: 2015/11/03
When it’s crunch time at work, getting a software error can be frustrating.
One common question TACOM gets is how to identify errors generated by a diagnostic work package in the Electronic Maintenance System—Next Generation (EMS NG) Viewer.
Here’s a shortcut you may not know. There’s a complete list of diagnostic error codes in Appendix A of the EMS NG Viewer User’s Guide.
To access the guide inside the EMS NG Viewer, select Help Topics from the help menu. There’s also a standalone PDF file from the viewer page of the EMS NG technical support website at:
The error codes are listed in numerical order and show the displayed error message, along with the event that caused it. This info might not resolve your issue immediately, but it helps you hone in on the problem. Then you can work with the EMS NG help desk to solve it.
If you get an error code that’s not identified in the user’s guide, contact the EMS NG help desk and it will be added to the guide’s next release.
For EMS NG support, call 1-(877) 445-1780, or email: